Refunds

Category: Store

If you are unhappy with a product that you have purchased, you may request a refund through your account page. Note that some orders might not be refundable, as they are consumables, which will lead t...

Scanning not working

Category: StorageManager

If you are experiencing issues when scanning, then make sure that the barcode isn't too far away (less than about 2 meters). If that doesn't help, please make sure that the surface on which the barcod...

Cannot log in

Category: Login

Should you not be able to log in, first follow any instructions given by the system or try again later. Should it tell you that the password or username is incorrect, please reset your password using ...

Any kind of issue with libreevent

Category: libreevent

libreevent features extensive documentation at https://libreevent.janishutz.com/docs. Please consult the documentation before opening a support ticket here. Depending on your request, you might be req...

Problems with Scanning History

Category: QR & Barcode Insight

No history at all If the scanning history is missing, head to the settings tab (bottom right) and select "History Settings" and ensure that history is enabled! If not, enable it and start scanning! In...

How can I scan a barcode?

Category: StorageManager

The app features a small scan icon that can be found right next to the barcode entry field. You can tap that or, at the top of the overlay, you can tap "< Add item", which will both take you to the...